FAQs
1. How long does it take to have project completed?
The time frame is determined by the size of your project web site, the complexity of your project, and our current client design schedule.
2. Basic Privacy Policy
Our web server does not automatically recognize any information regarding the domain or e-mail address. We do not set cookies. If you do not want to receive email from us, please let us know by sending us an email via our contact form. We do not collect or share any information whatsoever.
3. Do you offer any type of discounts?
Yes, we offer discounts for schools, non profit organizations. You may request a quote for more details.
4. Can you explain the design process?
Basically, we have a five-step process as we interact with you, as explained below:
Step One – Contact Us
Simply use our quote request to send us a short description of your project. Together we can review the details, specific requirements and the end result you want for your site.
Next, we’ll provide you with a quote for the total cost of your site creation. This interaction provides us both with the information and insights we need to decide if our relationship will be mutually beneficial. If we are agreed – we move onto step 2.
Step Two – Make a deposit
You’ll be provided with an invoice for 50% of the total of your quote.
Step Three -Your insight is vital!
While we may be the professionals, you have vital information about your business, your customers, your likes and dislikes that will make your project a success. We will sit down with you via conference call or in person to establish a creative brief. This is a casual meeting that helps us understand your goals for look and feel of the website. Some of the topics cover navigation, calls to action and other elements required on the home and sub page templates we will be designing.
Step Four – Provide us with feedback
We will provide you with a design concept within an agreed upon time frame. Your feedback will help us to determine which direction to take. We may only need to do some tweaking, or we may be ready to go!
Step Five- Test and launch
Once you have approved the final design, we add and format the copy (text) to all the pages and set up your desired features, such as contact forms. Once everything has been approved by you, we upload your site to the Web and fully test its functionality. We make sure that your site can be viewed as intended in Internet Explorer, Mozilla Firefox and other common browsers and resolutions.
The design and development process does not have a set timeline and can vary greatly depending on service and complexity. To alleviate any unnecessary delays, we recommend that you have the majority of your copy written (and proofed) before your design begins.
5. Can I make changes after I approve the concept?
Yes, however design changes performed after you have approved the concept will be charged at an hourly rate of $75.00 CND.
6. What is your payment policy and what type of payments do you accept?
We receive 50% of your estimated total as a deposit prior to beginning work. The final payment is due immediately upon completion of the project or sooner if web project is delayed by client.
We only accept Cheque or PayPal payments at this time. Credit Card Payments can be made through PayPal. Your project will begin once your we have received a signed contract and down payment.
7. Who owns the copyright for work Gnarly Inc has done for me?
Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes.